SharePoint - WSS 3.0 Helpdesk Template

Asked By Rya

05-Jun-07 06:09 PM

I'm having a tough time with this, any ideas?  I have access to Sharepoint
Designer (finally got the workflows figured out)...

1. From a basic installation of the template, click on the Create a Service
Request on the QuickLaunch and you get Service Requests: New Item page.  How
do I edit THIS page?  I want to add columns to the page, but all I can find
is how to modify the actual Service Request page (after you enter a New
Item).  For example, I want to add the Assigned To: column to this page, but
can't figure it out, even with Designer.

2.  This has already been asked and not answered, but I thought I would try
again.  How can I change the Status drop-down to say Open instead of
Initiated, Closed instead of Resolved, etc.  You can't go to Links and make
the change, nor can you do anything with the Status column.  Maybe with
Designer, I hope?  If so, how?

Thanks for any help.

Ryan

06-Jun-07 06:20 PM

1. This worked for me, I tried:
http://blah.winsmarts.com/2007-5-Customize_the_-and-quot;NewFormaspx-and-quot;_page_for_a_SharePoint_List.aspx

2. First i tried to modify with the object modell by code, but i failed. So
i just read the field id, and i tried to find a file so i went to c:\program
files\common files\microsoft shared\web server
extensions\12\templates\features\helpdeskservicerequestslist\servicerequests\
I looked in the schema.xml
These lines defines the choices:
As you can see it comes from the resource files from here: ...\web server
extensions\12\resources\
hlpdsk means the filename: hlpdsk.resx
SRStatus_Choice1: the variable

Modify the text between the value tags.

But you have to create another site from the application template. I don't
know how to modify in a created site...

Z

06-Jun-07 06:56 PM

2.
and... :) if you want to edit this field from the UI (just like the Customer
field or Details), set the sealed attribute to false in the schema.xml.
Don't forget the Priority, keywords etc fields! Set their attributes to
false also.
Sealed="FALSE"

Z

07-Jun-07 07:33 PM

Thanks so much!


then start and stop IIS, it DOES pick up the changes to sites that already
exist.  I created a test subsite using the updated template and saw the new
status labels reflected, then popped over to the production subsite and saw
them there as well.

Thanks again for the clear answers.  I think your post will help a bunch of
people out there asking the same thing.

Ryan

11-Jul-07 11:11 PM

Hi,

I have used this method and modified the hlpdsk.resx file to add another 'status'. Everything worked brilliantly until... after few days my SharePoint server started to fail. I get an error message 'Service Unavailable' when I open my site. If I restart iis, it will work for a while then eventually fail again. I checked the log files, and it has a whole punch of error messages like the following:



#20015: Cannot open "tsa.en-US.resx": no such file or folder.

07/12/2007 11:36:01.15     w3wp.exe (0x2518)                           0x03F0    Windows SharePoint Services       General                           72kg    High        (#2: Cannot open "tsa.en-US.resx": no such file or folder.)

07/12/2007 11:36:01.15     w3wp.exe (0x2518)                           0x03F0    Windows SharePoint Services       General                           72kg    High        #20015: Cannot open "hlpdsk.en-US.resx": no such file or folder.

07/12/2007 11:36:01.15     w3wp.exe (0x2518)                           0x03F0    Windows SharePoint Services       General                           72kg    High        (#2: Cannot open "hlpdsk.en-US.resx": no such file or folder.)

07/12/2007 11:36:01.15     w3wp.exe (0x2518)                           0x03F0    Windows SharePoint Services       General                           72kg    High        #20015: Cannot open "hlpdsk.en-US.resx": no such file or folder.



I checked the in the resource folder and files like ‘hlpdsk.en-US.resx’ does not exist (but other languages do), I didn’t pay attention before my modification if this file existed but I definitely did not delete any files from this folder.



I am really confused what is causing the problem. Could anyone help me please.



Thank you.

11-Oct-07 03:15 PM

I have the same problem, but only worse because I have installed all of the 'fabulous 40' templates./